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This policy explains how VIRTUALSPHERE TECHNOLOGIES PRIVATE LIMITED ("we", "us", "our") processes, ships and delivers orders placed through this website. If something arrives damaged or is not what you ordered, see our Return & Refund Policy.
We begin processing an order once your payment is confirmed. Orders are normally packed and handed to the courier within 1–2 business days. Orders placed on Sundays and public holidays are processed on the next business day.
If an item is not in stock, or an order needs configuring before dispatch, we will contact you with a revised date before we ship.
We deliver to addresses across India. The transit times in the table above start from the day the parcel is dispatched, not the day you order.
These are estimates. Delays can be caused by courier handling, weather, strikes, local restrictions or incomplete addresses, and are outside our control. A delay does not entitle you to cancel an order that has already been dispatched, but please contact us if your parcel is more than a few days late and we will chase the courier for you.
Any shipping charge that applies to your order is confirmed before dispatch and is shown on your invoice. Prices on this website exclude 18% GST, which is added when you pay, and do not include shipping unless the product page says so.
When your order is dispatched we send you the courier name and tracking number by email, SMS or WhatsApp. You can also check the status of your order on the Orders page when signed in.
Tell us within 48 hours if the parcel arrives damaged or an item is missing. Send your order number with photos or an unboxing video, and we will sort it out under our Return & Refund Policy.
Email: info@virtualspheretechnologies.in
Phone: +91-7050506400 or +91-8287635245
